STORE POLICIES

 
 

Return Policy

All items being returned within 30 days of purchase are subject to in-store exchange or refund and must show receipt as proof of purchase. All returns after 30 days from purchase date will not be eligible for refund but may be exchanged for store credit with proof of purchase. All clearance or close-out items are final sale and non-returnable. Tax exempt customers MUST present a current Resale Permit each time to qualify for non-tax purchases. *Some restrictions may apply.

Shipping & Handling

Venus Studios uses USPS for all deliveries where possible. 
STANDARD SHIPPING: Delivery within the 48 Contiguous States — 5-8 business days after the package leaves our facility.
Delivery for all shipments to customers in HI, AK, PR, AE, AA, AP — 8-14 business days after the package leaves our facility.

Standard Shipping is the faster option, short of UPS 2nd Day Air. Orders are shipped according to the best available rate and transit time, based on package weight and destination. This method of shipping utilizes UPS or USPS Priority Mail for shipments to customers within the 48 Contiguous States. This method of shipping utilizes USPS Priority Mail, for shipments to customers in APO's, HI, and AK.

PROCESSING TIME: Please allow 1-5 business days for your order to process in the warehouse before shipping.

*In rare cases the default shipping charge displayed at checkout may not be sufficient to cover the cost of shipping due to weight of total items. Examples of adjusted shipping rates can apply to large quantities of paint products, large or over-sized canvases, etc. In cases of adjusted shipping rates, we will contact you for approval on shipping cost adjustment, prior to charging your card for your specific purchase.